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Return Policy

Return & Refund Policy

Every piece, material, and course is thoughtfully selected and designed as part of the Lazi experience.
To protect the rights of both parties and ensure a smooth shopping experience, please read the following policy carefully before placing an order.

Return & Exchange Policy

Inspection Period

Except for products exempt from the 7-day inspection period under Taiwan’s Consumer Protection Act and related regulations — including perishable goods, short shelf-life products, custom-made items, newspapers, magazines, opened audio/video products or software, game point cards, other stored-value cards, and opened personal hygiene products — customers are entitled to a 7-day product inspection period starting from the date the item is received (including weekends and holidays).

If you wish to request a return, please contact customer service within 7 days of receiving your order and provide the following information:

Name
Order number
Contact phone number
Product name
Reason for return
Relevant photos

Our customer service team will assist you with the return or exchange process.

Customer Service Email:
lazi.crochet@gmail.com

Return Conditions

Returned products must be:

Unused
Free from non-manufacturing damage
In complete original packaging (including outer box if applicable)

The 7-day inspection period is intended for evaluating whether the product meets your needs and is not considered a trial period.

Returns will not be accepted under the following circumstances:

Requests made after the 7-day inspection period
Opened or used products
Products damaged due to human factors, including stains, scratches, dirt, wear, malfunction, or damage
Incomplete packaging, missing accessories, or missing invoices
Malicious or excessive return behavior

Product Category Return Policies

Pattern Products

(Including printed pattern magazines, digital patterns, PDF tutorials, teaching videos, etc.)

As patterns and tutorial content are intellectual property and reproducible digital goods:

All sales are final
Digital products cannot be canceled after being sent or downloaded
If a printed magazine arrives with printing defects or missing pages, please contact us within 7 days for replacement assistance

Digital Products

(Including but not limited to PDF patterns, digital tutorials, downloadable content, and member-exclusive digital content)

To protect digital content and creators’ rights, digital products are generally non-refundable once they have been delivered, activated, or downloaded.

Refund requests may be considered within 7 days under the following circumstances:

Duplicate payment for the same order
System error resulting in missing download links or inaccessible content after payment
Corrupted files that cannot be opened due to non-user-related issues

Refunds will not be accepted in the following cases:

Content has already been downloaded or viewed
Personal preference or expectations not met
Video/course links have already been activated
Issues caused by personal devices, internet connection, or improper operation
Difficulty level not matching expectations
Refund requests after accessing teaching content

Yarn & Tools

(Including yarn, crochet hooks, knitting tools, accessories, and related supplies)

Returns or exchanges may be requested within 7 days if:

Products remain unopened
Products are unused
Original packaging is intact

The following are not eligible for return or exchange:

Opened or used yarn
Minor color variations between yarn dye lots
Signs of use on tools

Handmade Crochet Products

(Including handmade crochet items, preorder knitwear, custom-made pieces, etc.)

Product Characteristics

All handmade crochet products are individually handcrafted. Slight variations in size, texture, or details are considered normal and are not defects.

Please contact us within 7 days if you experience:

Significant damage
Incorrect items shipped
Major manufacturing defects

Except in cases of major defects or incorrect shipments:

Returns or exchanges due to personal preference, sizing issues, or unmet expectations will not be accepted
Custom-made and preorder items cannot be canceled, returned, or refunded

Yarn Material Kits

(Including DIY kits, teaching kits, and pattern-inclusive material kits)

All tutorial content and patterns included in material kits are protected intellectual property and may not be copied, reproduced, modified, publicly distributed, resold, or otherwise used without authorization.

Returns or exchanges may be requested within 7 days if:

Products remain unopened
Products are unused
Original packaging is intact

The following are not eligible for return or exchange:

Opened or used materials
Downloaded, viewed, or used tutorial content
Dissatisfaction with personal crafting results

Crochet Courses

(Including in-person classes, trial sessions, workshops, and online courses)

Refund Policy

Cancellations made 7 days or more before the course date (including the course day itself) are eligible for full refunds or class transfers
Cancellations made within 7 days before the course may either:
- transfer attendance to a friend/family member, or
- receive a refund after a 30% administrative/material fee deduction
Same-day cancellations or no-shows are non-refundable and cannot be rescheduled

If classes are canceled due to weather conditions or venue-related force majeure circumstances, participants will be notified by email or phone at least 4 hours before the event. Refunds or rescheduling options will be provided.

Return Process

a. Physical Products

Contact customer service → Return eligibility confirmation → Prepare complete product and invoice → Provide pickup time, contact information, and address → Return pickup arranged through our designated logistics partner

b. Digital Products

Contact customer service → Confirm refund eligibility → Refund process

c. Course Products

Contact customer service → Confirm refund/transfer eligibility → Refund or class transfer process

Refund Information

Credit Card Payments

Once the return is confirmed and approved, the refund will be issued directly to the original credit card used for payment.

Cash on Delivery / Bank Transfer

Once the return is confirmed and approved, the refund amount will be transferred to the bank account provided by the customer.